A.Adjusting capacity to support expected demand

B.Engaging in activities associated with customer relationship management

C.Creating higher customer demand by improving performance in areas such as lead time and service levels

D.Understanding events and managing activities that could influence future demand

A.Production equipment productivity

B.Net asset turnover

C.Value-added productivity per employee

D.Upside flexibility

A.develop better written procedures.

B.eliminate the root causes of problems.

C.reduce product costs.

D.improve interorganizational communication.

A.Producing schedule broadcasts for suppliers

B.Tracking truck locations on cross-country deliveries

C.Facilitating timely and accurate data acquisition

D.Providing paperless invoicing of goods

A.cross-docking.

B.freight equalization.

C.breaking bulk.

D.drop shipping.