In large supply chain transformation efforts, companies often ignore which critical component of change?

A firm wants to lose customers that don't value the unique products and services the firm offers and to attract and retain customers that want what the firm offers. Engaging in this activity should allow the firm to:

Which of the following attributes typically makes reverse logistics processes more complicated than outbound logistics processes?

A toy company decides to buy more products from an overseas company to reduce costs. To make sure that goods clear customs more quickly, the company most likely would engage a:

All of the following are part of a physically efficient supply chain EXCEPT: