Question 36

Which of the following elements are necessary to calculate the due dates defined in the SLA? Note: There are 2 correct answers to this question.
  • Question 37

    What are the essential configuration steps to automatically create a service ticket when an e-mail comes in?
    Note: There are 3 correct answers to this question.
  • Question 38

    What are the advantages of using the mashup approach when integrating an SAP Bl system? Note: There are 3 correct answers to this question.
  • Question 39

    Which of the following options are possible for permissions?
  • Question 40

    Which of the following configuration activities are part of SAP Service Cloud? Note: There are 2 correct Answers to this question.