Question 36
Which of the following elements are necessary to calculate the due dates defined in the SLA? Note: There are 2 correct answers to this question.
Question 37
What are the essential configuration steps to automatically create a service ticket when an e-mail comes in?
Note: There are 3 correct answers to this question.
Note: There are 3 correct answers to this question.
Question 38
What are the advantages of using the mashup approach when integrating an SAP Bl system? Note: There are 3 correct answers to this question.
Question 39
Which of the following options are possible for permissions?
Question 40
Which of the following configuration activities are part of SAP Service Cloud? Note: There are 2 correct Answers to this question.