A.Maintenance category

B.Warranty category

C.Process category

D.Cause category

E.Incident category

A.A customer needs to be assigned.

B.Address mismatches must be corrected first.

C.At least one service object needs to be assigned.

D.A service contract is active.

A.Controlling validity of the service catalog

B.Reporting

C.Controlling responsibility

D.Determining fine-tuning settings

E.Determining service level assignments

A.Maintain the ticket hierarchy.

B.Select the relevant scoping item.

C.Execute an action for grouping tickets.

D.Use the Subticket tabstrip to add a ticket.

E.Define a multi-step approval process.

A.The warranty is expired.

B.The ticket is escalated.

C.The warranty is set to active.

D.The registered product has no installed base assignment.