Question 16

Which types of work distribution are possible for routing tickets in SAP Service Cloud? Note: There are 3 correct answers to this question.
  • Question 17

    What are the valid schedule types when creating maintenance plans? Note: There are 2 correct Answers to this question.
  • Question 18

    Which objects are required to create a service ticket? Note: There are 2 correct Answers to this question.
  • Question 19

    You want to create a maintenance plan for a vehicle check at 10,000 kilometers or 12 months. What schedule condition and schedule type do you use?
  • Question 20

    Which transactional data is replicated unidirectionally from SAP Service Cloud to SAP CRM?