Question 16
Which types of work distribution are possible for routing tickets in SAP Service Cloud? Note: There are 3 correct answers to this question.
Question 17
What are the valid schedule types when creating maintenance plans? Note: There are 2 correct Answers to this question.
Question 18
Which objects are required to create a service ticket? Note: There are 2 correct Answers to this question.
Question 19
You want to create a maintenance plan for a vehicle check at 10,000 kilometers or 12 months. What schedule condition and schedule type do you use?
Question 20
Which transactional data is replicated unidirectionally from SAP Service Cloud to SAP CRM?