Question 6

Universal Container wants to build a Salesforce application to manage its recruitment lifecycle. The project lead wants to identify the key recruitment steps and stakeholders in a visual format.
What should the business analyst do to meet the requirement?
  • Question 7

    Northern Trail Outfitters wants to reduce the amount of time it takes for customers to receive their orders after making an online purchase.
    Which initial steps should the business analyst take to help determine why the order management and fulfillment process is slow?
  • Question 8

    Which method should a business analyst use to show current state business flows in Salesforce?
  • Question 9

    The business analyst (BA) at Universal Containers (UC) wants to understand why UC failed to meet a deployment date for its product go live while following the Agile process. According to the BA's research, the developers lacked a sense of the work in progress and the intended goal of that work, and the QA team was unable to clearly test the functionality based on a given persona.
    Which step should the BA take next?
  • Question 10

    Universal Containers in rolling out Sales Cloud for the contract renewals team. The team has expressed resistance to learning another platform and changing their processes. The business analyst (BA) shows them a video case study of a contract renewals team at another company that successfully adopted Sales Cloud, which shortened it's time to close and increased its close rate by 30%.
    Which influencing style is the BA using?