Question 26

At Cloud Kicks (CK), the marketing director's management style is results-driven. CK uses scrum methodology when developing improvements to its Salesforce org. The director requests urgent enhancements in the middle of a sprint that require changes by the development team, The director believes their needs are of the highest importance.
What should the business analyst do when disruptions to the project occur?
  • Question 27

    Which element of the storytelling process for UX is described here: "A hurdle that makes it difficult for your heroes to succeed on their journeys."
  • Question 28

    The Salesforce project team at Universal Containers is reviewing a backlog of user stories to add to an sprint.
    The team is unsure of which story to begin working on.
    What should the business analyst do to help with prioritization?
  • Question 29

    Cloud Kicks needs to revamp its support process to improve the customer experience and has asked the Service Cloud team to collaborate with the business analyst (BA). The BA has scheduled an initial live process mapping session with all stakeholders and received the following calendar responses:

    What should the BA do?
  • Question 30

    Cloud Kicks has completed the user acceptance testing (UAT) phase of a major update to Sales Cloud for its EMEA sales team.
    How should the business analyst help the EMEA sales team learn the new features?