Question 66

Northern Trail Outfitters wants to improve overall responsiveness to customers.
Which Dispatch technique should the Consultant implement to provide the greatest schedule flexibility?
  • Question 67

    Universal Containers has identified a business process in which a Customer Support Agent reviews an existing Work Order and needs to associate an additional part to the order for the Technician to successfully complete the job.
    How should a Consultant support this process?
  • Question 68

    Universal Containers wants to dispatch groups of Service Appointments to their Technicians. The number of Service Appointments dispatched at a time varies among different Service Territories.
    Which two settings should a Consultant enable to ensure Service Appointments are dispatched correctly?
    Choose 2 answers
  • Question 69

    One of Universal Containers' customers reported that the Technician sent to their site left without cleaning up the work area afterward.
    How can Universal Containers ensure that a different Technician is assigned all future work for that Customer?
  • Question 70

    Northern Trail Outfitters wants to control what content is available to certain users and business units. They also want to control what is allowed to be edited and ensure those edited are reviewed prior to being changed.
    What should be implemented to achieve these goals'