Free Access Salesforce.Field-Service-Consultant.v2023-02-01.q115 Practice Test (Page 14)

Question 61

Universal Containers is evaluating a strategy for reducing the cost of service using automated scheduling.
Which two approaches will contribute to this goal? Choose 2 answers

A.Reduced Work Orders per Shift.

B.Reduced Overtime per Work Order.

C.Reduced Travel Time per Work Order.

D.Reduced Absences per Employee.

Question 62

Approximately 70% of Universal Containers' site visits are inspections and quotation sessions that take roughly the same amount of time and same set of resource skills to complete. What should a Consultant recommend to streamline the creation of these work orders?

A.Launch the Work Order Standardization Wizard.

B.Create Work Types for use on Work Orders

C.Train Technicians to use Duplicate Work Order feature.

D.Create a standard set of Work Order Line Items.

Question 63

Universal container provides multiple service types (i.e installation,
maintenance, Break/fix). Each service requires a variety of skills and certification for resources to excel.
Which two configurations should a consultant implement to meet the requirements?

A.Use work type with required skills

B.Assign the appropriate skill to resource

C.Select the relevant work type for each resource

D.Create a multiple work order line per service

Question 64

Northern Trail Outfitters is implementing drip feed dispatching. When testing the new functionality, the drip does not dispatch appointments as expected. A consultant is engaged to troubleshoot the issue.
What is preventing the drip feed from triggering?

A.The status on completed appointments can only be Canceled, Completed, or Cannot Complete.

B.The default drip feed setting is overriding the drip feed rate on a service territory.

C.Other scheduled jobs are dispatching appointments and exceeding the drip feed value.

D.The appointment status is going from Scheduled to Completed.

Question 65

Universal Containers wants to reduce field service-related costs by cutting overtime pay and fuel expenses for internal employees when scheduling all Service Appointments.
Which two customizations should the Consultant recommend to meet this requirement?
Choose 2 answers

A.Create a new Scheduling Policy that includes Service Objectives in this order: ASAP, Resource Priority, Skill Level, Preferred Service Resource, Minimize Travel, Minimize Overtime.

B.Select the new policy as the Scheduling Policy for the Scheduled Optimization Job.

C.Create a new Scheduling Policy that includes Service Objectives in this order: Minimize Overtime, Minimize Travel, Preferred Service Resource, Skill Level, Resource Priority, ASAP.

D.Create a custom Quick Action for Booking Appointments and Candidates that use the new Scheduling Policy.

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