Free Access Salesforce.Field-Service-Consultant.v2023-02-01.q115 Practice Test (Page 16)

Question 71

universal container (uc) sells shipping Containers and container parts. UC wants to track each customer's container and associated part for field servicing, sales, and reporting purposes Which solution should a Consultant recommend to relate the part to a customer?
container?

A.Add the container as product on the account and part to the child product related list

B.Create an asset hierarchy on account with container as root asset and part as the child assets

C.Create a hierarchical relationship between the parent product container and the child part product

D.Add the container as an asset on account and make the part internal assets

Question 72

Universal containers products need to be traceable form the factory to customer sites. The products are installed using disposable kits.
How should the consultant configure this?

A.Creak the products as serialized inventory and the installation kits as unsterilized inventory.

B.Create the products and the installation kits as a single serialized product.

C.Create the products and the installation kits as serialized inventory.

D.Create the products and the installation kits as unsterilized inventory.

Question 73

A technician reported that the travel time calculated between appointments is often two short because job delays throughout the day.
Which setting should a consultant consider to improve travel time accuracy?

A.Minimum grade, default operating hour

B.Travel speed unit, actual travel time

C.Street level routing, Default travel speed

D.Estimated travel time, minimize travel

Question 74

Universal Containers has noticed that with every new product release there is a rise in customer reported Cases and a decrease in first-time fix-rate. Which two recommendations should a Consultant make? Choose 2 answers.

A.Increase training to Field Service Technicians

B.Publish pre-release documentation on the Customer Community.

C.Publish training documentation in a closed chatter group.

D.Increase training to Sales Representatives.

Question 75

When completing a Work Order in the field, the Technician needs to capture two signatures to ensure compliance.
Which steps are needed to configure the signature capture?

A.Create two custom fields for the Service Appointment and use Flows to capture each signature.

B.Create a Flow that adds two Signature Blocks when the Service Report Is generated.

C.Create two Service Reports and add one Signature Block to each Report.

D.Create relevant Signature Types and add Signature Blocks to the Service Report Template.

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