Free Access Salesforce.Field-Service-Consultant.v2023-10-03.q155 Practice Test (Page 4)

Question 11

AW Computing uses a private record access model in the sales, support, and field service organizations.
How should the system administrator ensure that the technicians have the appropriate access to the service appointments dispatched to them?

A.Enable the sharing features in the Field Service settings in the Setup menu.

B.Create a process to change the owner of the service appointment to the assigned technician.

C.Configure a sharing rule to share dispatched service appointments with the assigned resource.

D.Create a user territory for the technicians' primary and secondary territories.

Question 12

A Dispatcher is notified of a local power outage. All service appointments in the affected area must be rescheduled to a different day.
How should the dispatcher update the service appointments?

A.Configure a new scheduling policy to change service appointments.

B.Create a report to identify service appointments in the area and notify service resources.

C.Push reschedule notifications to service resources using the field service lightning mobile app.

D.Create a map polygon of the affected area to select service appointments for rescheduling.

Question 13

Each container consists of multiple parts that are tracked by Asset records. Universal Container's customers usually wait until several parts need service before requesting a Technician come on-site to save money on service charges.
How should a Consultant configure Salesforce Field Service to track the work performed?

A.Create a Work Order for all Assets being serviced and a Work Order Line Item for each Product Consumed.

B.Create a Work Type and Work Order for each Asset being serviced.

C.Create a Work Order and Work Order Line Item for each Asset being serviced.

D.Create a Work Type to automatically create relevant line items for each Asset.

Question 14

universal container provides installation services for each of its products. Each product requires different number of times, and a different sets of installation tasks How should a consultant configure field service lightning to support this service

A.Use the work type to define the installation services for each product- use work order to track work for each customer - use service appointment to assign the work

B.Use cases to define the installation services for each product - use service appointment to track the work for each customer- use work order to assign the work

C.Use service appointment to define the installation services for each product - use work order to track order for each customer use task to assign the work

D.Use work order to define the installation services for each product use work type to each work - use work type to track work for each customer - use service appointment

Question 15

Universal Containers plans to implement Crew Management to better support its clients.
Which area does the Consultant need to consider as part of the recommendation?

A.Salesforce Field Service considers the Recommended Crew Size when assigning appointments.

B.A service resource can only be 2 member of 2 single Crew

C.The Preferred Resource service objective is ignored for active Crew Members.

D.Capacity-based scheduling is supported for Service Crews.

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Question 11

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Question 14

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