Free Access Salesforce.Field-Service-Consultant.v2023-10-03.q155 Practice Test (Page 5)

Question 16

Universal containers wants to track when technicians need to visit a customer site multiple times to resolve an issue.
How should a consultant configure this using a single work order?

A.Create a new child work order for each site visit.

B.Create a new work order line item for each site visit.

C.Create a new product consumed for each site visit.

D.Create a new service appointment for each site visit.

Question 17

Universal Containers provides installation, repair, and consulting services. When Technicians complete the work, they need to provide different reports for the installation, repair, and consulting services. Which two configurations should a Consultant recommend to meet this requirement? Choose 2 answers

A.Assets

B.Product Templates

C.Service Report Templates

D.Work Types

Question 18

To prepare for an upgrade, a mobile technician creates a product request for three circuit boards to be sent from the main warehouse to the customer site. The completed job needs two of the boards.
Which two Field Service tools should the technician use to return the unused circuit board to the warehouse?
Choose 2 answers

A.Return Order

B.Work Order

C.Product Transfer

D.Product Receipt

Question 19

Ursa Major Solar would like the technician who performed a customer's initial installation to also perform any subsequent service calls.
Which two actions should the field service administrator take to configure field service to ensure the installation technician is assigned to subsequent service calls?
Choose 2 answers

A.Create a child work order for maintenance on the original installation work order.

B.Add the preferred resource service objective to the scheduling policy.

C.Add the technician as the required resource on the service appointment.

D.Add the technician as a preferred resource on the account record.

Question 20

Technicians earn certifications that must be renewed periodically to ensure their skills remain up to date.
How can these certifications be managed on the Resource?

A.Add the Resource Skill and track certification using reminder.

B.Add the Resource Skill and set the End Date.

C.Add the Resource Skill and create Absence once expired.

D.Add the Resource Skill and remove from the Service Territory once expired.

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Question 16

Question 17

Question 18

Question 19

Question 20

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