Free Access Salesforce.Field-Service-Consultant.v2025-08-18.q163 Practice Test (Page 16)

Question 71

Universal Containers sells widgets with multiple components. Based on a problem reported by a customer, one or more of the components need to be replaced.
What should a Consultant recommend to accurately record the required work?

A.Service Appointments and Service Appointment Line Items

B.Work Orders with Service Appointments

C.Work Orders with Work Order Line Items

D.Work Orders with Products Consumed

Question 72

Universal Containers wants to increase customer satisfaction by committing preferred resources to accounts and providing prompt service.
Which two default Scheduling Policies meet this requirement?
Choose 2 answers

A.High Intensity

B.Soft Boundaries

C.Customer First

D.Emergency Policy

Question 73

Universal Containers wants to offer customers a Maintenance Plan that provides 12 monthly checkups. The customer will call to schedule each visit.
How should a Consultant configure the Maintenance Plan to meet this requirement?

A.Set Frequency to 1 Month; Generation Timeframe of 1; uncheck Auto-generate work orders.

B.Set Frequency to 1 Month; Generation Timeframe of 12; uncheck Auto-generate work orders.

C.Set Frequency to 1 Month; Generation Timeframe of 1; check Auto-generate work orders.

D.Set Frequency to 1 Month; Generation Timeframe of 12; check Auto-generate work orders.

Question 74

AW Computing technicians use the field service mobile application exclusively since they are always in the field. Due to frequent schedule changes, the technician should only see one job at a time on the app.
How should the field service administrator ensure this requirement is met?

A.Instruct the dispatcher to only dispatch one work order to each technician at a time.

B.Set Send Appointment Notifications on Dispatch in the mobile settings to one.

C.Enable drip feed to dispatch one service appointment per technician at a time.

D.Set up auto dispatch to dispatch one work order for each technician at a time

Question 75

Which configuration can Universal Containers use to brand the Salesforce Field Service mobile app?

A.Company colors

B.Company logo

C.Company address

D.Company style sheets

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Question 71

Question 72

Question 73

Question 74

Question 75

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