Free Access Salesforce.Field-Service-Lightning-Consultant.v2022-07-12.q118 Practice Test (Page 13)

Question 56

Northern trail outfitters (NTO) asks its clients for feedback on every service visit.
NTO wants to dispatch the appropriate technicians based on customer feedback.
What are two ways the consultant can meet this requirement?
Choose 2 answers

A.Configure and add excluded and required resource work rules to scheduling policies.

B.Configure resource preferences on the account or work order.

C.Configure and add excluded and required required resource business objectives to scheduling policies.

D.Configure customer preferences on the service resource record.

Question 57

Universal Containers (UC) uses Service Contract based Entitlements to determine their Service Level Agreements. UC would like to track adherence to Service Contract SLAS. Where would UC apply an Entitlement record to track the specific Service Contract SLAS?

A.Account

B.Service Contract

C.Work Order Line Items

D.Work Order

Question 58

Universal Containers is expecting the amount of work to increase significantly over the next three weeks. They have decided to engage a new third-party Contract to help with the additional work.
How should a Consultant recommend configuring the new Contractor?

A.Create a Capacity-based Resource and delete that Resource after three weeks.

B.Create a Resource and give them 24-hour availability for the next three weeks.

C.Create a Capacity-based Resource and give them Capacity for the next three weeks.

D.Create a Capacity-based Resource and give them 24-hour availability for the next three weeks.

Question 59

Universal Containers has external resources who only report back once a Service Appointment has been completed. All Internal resources need to report incremental progress on Service Appointments. How should a Consultant recommend implementing statuses to support these different user groups?

A.Configure Status Transitions based on Resource Type.

B.Block Status Transitions using a Validation Rule.

C.Allow Status Transitions based on Role.

D.Limit Status Transition based on Profile.

Question 60

universal container technicians have 12 mandatory company holidays each calendar year. Technician need view all of their absence records at once Which two applications should a consultant recommend to meet this requirement?
Choose 2 answers

A.Custom mobile applications

B.Field service lightning mobile applications

C.Salesforce browser-based applications

D.Salesforce mobile applications

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Question 56

Question 57

Question 58

Question 59

Question 60

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