Question 111

universal containers needs a team to perform periodic maintenance on the most complex products.
Which feature should the consultant configure to meet this requirement?
  • Question 112

    Universal Containers has Role-based Technicians and Managers who handle Service Appointments. Many times, Technicians arrive on-site but are unable to gain access to the customer's equipment. In this scenario, only the Manager has permission to cancel the Service Appointment. How should a Consultant recommend adhering to this business process?
  • Question 113

    each container consists of multiple parts that are tracked by assets records.
    Universal container customers usually wait until several parts need service before requesting the technician come on a site to save money on the service charges How should consultants configure the field service lightning to track the work performed?
  • Question 114

    Universal Containers wants to ensure that Service Appointments are only assigned to Active Resources.
    Which configuration should a Consultant recommend for the Scheduling Policy?
  • Question 115

    Universal Containers has a Partner Community. Work Orders are assigned to these partners. Partners are not interacting with Service Appointments or Service Resources. How would a Partner user update the Work Order record from a mobile device?