Free Access Salesforce.Field-Service-Lightning-Consultant.v2022-09-27.q127 Practice Test (Page 21)

Question 96

When a Universal Containers (UC) Technician installs a product at a customer site, the Technician must perform all future work for that customer.
Which process should the Consultant use to meet this requirement?

A.Add the Resource as a Required Resource on the Account.

B.Add the Resource as a Preferred Resource on the Work Order.

C.Add the Resource as a Required Resource on the Contact.

D.Add the Resource as a Preferred Resource on the Asset.

Question 97

Universal Containers utilizes two contractors, Contractor 1 and Contractor 2, to perform repair work, Contractor 1 has provided service longer for Universal Containers and is considered to have more repair work expertise than Contractor 2. How should a Consultant configure this expertise for Contractor 1 versus Contractor 2?

A.Assign Contractor 1 as a Preferred Resource.

B.Assign Contractor 2 as an excluded Resource.

C.Assign Contractor 1 and 2 different capacities for repair work.

D.Assign Contractor 1 and 2 different Skill Levels for repair Work Type.

Question 98

Universal Containers wants Field Technicians to capture customer authorization via a signature through Salesforce mobile app.
What should a Consultant recommend?

A.Create an Approval Process from the Service Appointment for the customer's Authorization.

B.Create aQuick Action on the Service Appointment to launch a Visualforce signature page.

C.Create a custom text field to capture the customer's signature on Salesforce mobile app.

D.Create a Checkbox on the Service Appointment that will capture the customer's Authorization.

Question 99

a customer makes one appointment for the sales department, and another
appointment for the service department. The two appointments should be handled on the same day, but should be created as separate appointments. In addition, the technician must complete one appointment before starting the next. The agent wants to make sure these two appointments are scheduled together and in sequence.
Which three things should the consultant verify to ensure these requirements are simultaneous scheduling will occur?
Choose 3 answers

A.The complex work visual force page is added to the service appointments page layout.

B.The dependency type is set to start after finish and day on the service appointment in the dependency.

C.A dependency has been created between the two appointment and the start time are the same.

D.The same resource and same day fields appear on the service appointments page layout.

E.The checkbox uses all-or-none scheduling for related appointments in field service setting is selected.

Question 100

Universal Containers is implementing Work Order Management to better support its clients.
Which two approaches should the Consultant consider to create work skills for the Service Resources?
Choose 2 answers

A.Create the work skills using the FSL Lightning Web Component. Assign the skills to Service Resources. Add the skill to Work Types and Work Orders.

B.Create the work skills using Setup. Manually assign the skills to Service Resources.

C.Create the work skills using the FSL Lightning Managed Package wizard. Assign the skills to Service Resources. Add the skill to Work Types and Work Orders.

D.Create the work skills using the Guided Setup wizard. Assign the skills to Service Resources using Guided Setup.

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Question 96

Question 97

Question 98

Question 99

Question 100

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