Question 11

Universal Containers (UC) uses two contractors, Contractor 1 and Contractor 2, to perform repair work. Contractor 1 has provided services for UC for a longer period of time and is considered to have more repair work expertise than Contractor 2.
How should the Consultant configure the Contractors' experience?
  • Question 12

    Universal Containers wants to track the total associated price when servicing Work Order for customers. Which two of the following should a Consultant recommend? Choose 2 answers
  • Question 13

    Universal containers just started its field service implementation and is configuring service territories and locations. Need to be associated to territories.
    In which two ways should the consultant show this relationship?
    Choose 2 answers
  • Question 14

    Universal containers has enabled field service lightning and wants to enable milestones for work orders.
    What should a consultant take into consideration?
  • Question 15

    Technicians at Universal Containers use the Salesforce Field Service mobile app at customer sites. After completing work, the Technician updates the Service Appointment status to Complete and saves the record. Dispatchers see the appointment as Dispatched on the console instead of seeing the Complete status update.
    Which two troubleshooting steps should a Consultant take to resolve the issue?
    Choose 2 answers