Free Access Salesforce.Field-Service-Lightning-Consultant.v2022-09-27.q127 Practice Test (Page 9)

Question 36

Universal Containers maintains their service level agreements at the customer level only. How can a Consultant ensure agents can verify coverage?

A.Create Milestones, set up Entitlement Process, display the related List on the Work Order Page Layout.

B.Create Contract Line Items, set up Entitlement Process, display the related List on the Asset Page Layout.

C.Create Milestones, set up Entitlement Process, display the related List on the Account Page Layout.

D.Set up Entitlement Process, set up Service Contracts, display the related List on the Contact page Layout.

Question 37

Universal containers has a large volume of cancellations occurring on their Work Orders. The COO wants to manage Work Order cancellations and subsequent follow-ups. Which two options should a Consultant recommend? Choose 2 answers.

A.Change the Work Order with a closed status of "Cancelled."

B.Create a child Work Order for the follow-up Work Order.

C.Change the Work Order with a status of "New."

D.Re-use the existing Work Order for the follow-up.

Question 38

Whichfields on service appointments help ensure that they are completed within the agreed upon service level agreement (SLA) with universal containers customers?

A.Earliest start permitted, duedate

B.Actual start, actual end

C.Scheduled start, scheduled end

D.Arrival window start, arrival window end

Question 39

Universal Containers wants to provide a pro-formal invoice to their customer at the completion of a Work Order. Which three should a Consultant set up in order to achieve this requirement?

A.Apply Promotion to the Work Order.

B.AppCreate Products and Price Book Entries.

C.Apply Price Book to the Work Order.

D.Create Work Order Line Items with Products.

E.Create Account-wide Discounts.

Question 40

time sheet entries can be associated to which two objects? Choose 2 answer

A.Work order

B.Work order line item

C.assigned resources

D.Service resource

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Question 36

Question 37

Question 38

Question 39

Question 40

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