A.Critical Questions are multiple choice Questions that have a higher weight than non-critical Questions.

B.Critical Questions are Questions that the agent must answer.

C.If answered "No", critical Questions will result in an evaluation score of zero for the interaction.

D.Critical Questions are used to prioritize Questions that are critical to the success of an interaction. A separate critical score is calculated for critical Questions.

A.True

B.False

A.Reports

B.Dashboards

C.Dynamic Views

D.All of the above

A.Skills

B.Additional attribute ratings

C.Language

D.Time since the agent became available

E.Staffing requirements

A.7

B.8

C.6

D.5