Free Access Genesys.GCP-GC-ADM.v2022-04-24.q21 Practice Test (Page 5)

Question 16

What is the purpose of the Wrap-up code mappings?

A.The mappings allow you to associate some behavior with the wrap-up code, such as callback time

B.The mappings allow you to associate wrap-up codes to specific campaigns

C.The mappings configures outbound dialing to flag a single number or the entire contact as uncallable, or the right party contacted, based on the wrap-up code assigned to the interaction

D.The mappings allow you to associate wrap-up codes to specific queues

Question 17

Which of the following options are used when scheduling a report? (Choose three.)

A.Custom Date Range

B.Recurrences

C.Start Time

D.Time period

E.Time zone

Question 18

What browsers are supported for use with all Genesys Cloud features? (Choose two.)

A.Internet Explorer

B.Firefox

C.Chrome

D.Safari

E.Opera

F.Avant

Question 19

The Utilization feature of Genesys Cloud allows administrators to configure: (Choose three.)

A.The number of different media types that an agent may handle simultaneously

B.The maximum capacity that an agent may handle simultaneously for each supported media type

C.The after call work time for each media type

D.The length of time that an agent may spend on each media type

E.The media types that can interrupt current interactions that an agent is handling

Question 20

Put the steps below in the correct order to successfully complete the Calibration process:
1. Evaluate the interactions
2. Discuss the calibration results
3. Record interactions based on Policies
4. Take action on calibration results
5. Select and assign interactions for calibration

A.3, 4, 5, 2, 1

B.3, 5, 1, 4, 2

C.3, 5, 4, 2, 1

D.3, 5, 1, 2, 4

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Question 16

Question 17

Question 18

Question 19

Question 20

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