Question 11
The deviation from the forecast versus the real time can be monitored in the best way through
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Question 12
Which of the following media types can be selected when creating a report? (Choose three.)
Question 13
What would you select from the Performance menu to view real-time statistics for all active campaigns?
Question 14
A system that routes interactions based on an algorithm which determines the best available agent for an interaction
Question 15
ABC Corporation plans to purchase the Genesys Cloud Contact Center solution from Genesys to meet their requirement for unlimited multi-channel interaction routing. Which would be the right license level for them to purchase?