Question 11

The deviation from the forecast versus the real time can be monitored in the best way through
.
  • Question 12

    Which of the following media types can be selected when creating a report? (Choose three.)
  • Question 13

    What would you select from the Performance menu to view real-time statistics for all active campaigns?
  • Question 14

    A system that routes interactions based on an algorithm which determines the best available agent for an interaction
  • Question 15

    ABC Corporation plans to purchase the Genesys Cloud Contact Center solution from Genesys to meet their requirement for unlimited multi-channel interaction routing. Which would be the right license level for them to purchase?