Free Access Genesys.GCP-GC-ADM.v2022-09-22.q21 Practice Test (Page 2)

Question 1

What is the purpose of the Wrap-up code mappings?

A.The mappings allow you to associate some behavior with the wrap-up code, such as callback time

B.The mappings allow you to associate wrap-up codes to specific campaigns

C.The mappings configures outbound dialing to flag a single number or the entire contact as uncallable, or the right party contacted, based on the wrap-up code assigned to the interaction

D.The mappings allow you to associate wrap-up codes to specific queues

Question 2

Put the steps below in the correct order to successfully complete the Calibration process:
1. Evaluate the interactions
2. Discuss the calibration results
3. Record interactions based on Policies
4. Take action on calibration results
5. Select and assign interactions for calibration

A.3, 5, 4, 2, 1

B.3, 4, 5, 2, 1

C.3, 5, 1, 2, 4

D.3, 5, 1, 4, 2

Question 3

Which of the following media types can be selected when creating a report? (Choose three.)

A.Voicemail

B.Email

C.Chat

D.Voice

Question 4

Which option in the Audio Sequence configuration allows you to add a slight amount of silence as a Menu Prompt to avoid Architect?

A.Default Menu choice

B.Menu options

C.Add blank audio

D.Menu prompt

Question 5

What is a DNC list?

A.A DNC list is a table containing phone numbers that a campaign should never dial.

B.A DNC list causes records to be presented to be preview dialed, regardless of the dialing mode.

C.A DNC list is another name for a contact list.

D.A DNC list is a table containing high-priority numbers that should be dialed using preview mode.

Other Version: 794Genesys.GCP-GC-ADM.v2022-07-28.q20; 899Genesys.GCP-GC-ADM.v2022-04-24.q21; 80Genesys.Prepawaytest.GCP-GC-ADM.v2021-09-10.by.moses.21q.pdf

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