Free Access Genesys.GCP-GC-ADM.v2022-09-22.q21 Practice Test (Page 4)

What two options are available to create a customized user role?

A.Create or modify a workgroup to meet your needs

B.Create a new Role and assign the necessary permissions to that role

C.Create a new Group and assign the necessary permissions to the group

D.Copy an existing role then add the necessary permissions to meet your needs

What browsers are supported for use with all Genesys Cloud features? (Choose two.)

A.Internet Explorer

B.Firefox

C.Chrome

D.Safari

E.Opera

F.Avant

What attributes can be assigned to agents to ensure that interactions are routed to the most qualified agent? (Choose two.)

A.Languages

B.Medians

C.Index Ratings

D.Skills

E.Knowledge levels

When Enable Calls is turned on for a Group, Genesys Cloud routes interactions to all members either sequentially or randomly.

A.True

B.False

Which dialing mode allows the agent to see customer information before dialing?

A.Progressive

B.Predictive

C.Preview

D.Power

Other Version: 795Genesys.GCP-GC-ADM.v2022-07-28.q20; 900Genesys.GCP-GC-ADM.v2022-04-24.q21; 80Genesys.Prepawaytest.GCP-GC-ADM.v2021-09-10.by.moses.21q.pdf

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