Free Access Genesys.GCP-GC-ADM.v2022-09-22.q21 Practice Test (Page 3)

Question 6

What would you select from the Admin>Outbound Dialing menu to create a new campaign?

A.Scripts

B.Schedules

C.Campaign Dashboard

D.Campaign Management

Question 7

Which definition matches the After Call Work option Mandatory, Time-boxed?

A.The agent may or may not complete after call work. The system will set them to Available after an interaction completes. They are responsible for setting their availability appropriately if performing After Call Work.

B.The agent is automatically placed into an After Call Work status and the system will automatically set them to Available when the After Call Timeout is reached. The agent may set themselves to Available if they complete their After Call Work early.

C.The agent is automatically placed into an After Call Work status and the system will automatically set them to Available when the After Call Timeout is reached. The agent may not set themselves to Available if they complete their After Call Work early.

D.The agent is placed in an After Call Work status and must manually set their status back to available when their after call work is complete.

Question 8

A Queue is configured for Standard ACD routing and Disregard skills, next agent for the Evaluation Method. What agent property is used to determine the next available agent?

A.Skill

B.Time since they last handled an ACD interaction

C.Cost

D.Department

Question 9

If you navigate away from the page without saving the Script, you will not lose any work you have completed.

A.True

B.False

Question 10

If you have not created any additional templates, you will have several template options when creating a new script. What are the template options? (Choose two.)

A.Default Callback Script

B.Sales Script Template

C.Blank Script

D.Collection Script Template

E.Default Outbound Script

F.Default Inbound Script

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