A.Designated Contacts are the only people within an organization with access to the Resource Center.

B.Designated Contacts provide the first level of support for their organization.

C.Designated Contacts are the only people within the organization who may contact and work with support.

D.Designated Contacts must troubleshoot an issue to the point that they determine that the problem does not lie within their responsibility.

E.Designated Contacts must report any issues to support immediately and let support determine where the issue lies.

A.Add a priority of "high" to this document.

B.Number the documents in such a way that this one appears at the top of the list.

C.Add meaningful tags to the document.

D.Make sure you name the document in a way that is easy to search for.

A.Location

B.Activity

C.Directory

D.Documents

A.Call center features such as ACD and scripting.

B.Unified Communications features, such as telephony, unified messaging, voice conferencing, and auto- attendant.

C.Knowledge base features, such as FAQs and Communities.

D.Directory capabilities, such as advanced search, profiles, and keyword searching.

A.True

B.False