A.Organizations and people

B.Information and technology

C.Value streams and processes

D.Partners and suppliers

A.Understanding which service requests can be accomplished with limited approvals

B.Creating new workflows for every service request

C.Separating requests relating to service failures from the degradation of services

D.Eliminating service requests which have complex workflows

A.The service value system

B.The 'value stream and processes' dimension

C.The 'focus on value' guiding principle

D.The 'deliver and support' value chain activity

A.Incident management

B.Service request management

C.Change enablement

D.Monitoring and event management

A.Creation of a temporary team

B.Scripts for collecting user information

C.Use of shift working patterns

D.Fulfillment of service requests