A.Continual improvement participation should be limited to a small dedicated team.

B.It is the role of senior management to authorize improvement initiatives.

C.Training should be provided to those involved in continual improvement.

D.A single continual improvement register should be maintained by senior management.

A.To manage workarounds and known errors

B.To restore normal service operation as quickly as possible

C.To capture demand for incident resolution and service requests

D.To systematically observe services and service components

A.plans

B.process

C.tools

D.measurement

A.By ensuring that the service provider's resources are correctly configured

B.By providing the service in accordance with requirements

C.By managing the detailed level of risk on behalf of the service provider

D.By fully understanding then own requirements for the service

A.To align the organization's practices and services with changing business needs

B.To establish and nurture the links between the organization and its stakeholders

C.To set clear business-based targets for service performance

D.To support the agreed quality of a service handling all agreed, userinitiated service requests