A.Select a few key methods for the types of improvement that the organization handles

B.Build the capability to use as many improvement methods as possible

C.Select a single method for all improvements that the organization handles

D.Use a new method for each improvement the organization handles

A.The urgency and impact

B.The complexity and cost

C.The cost and urgency

D.The impact and complexity

A.Problem management

B.Incident management

C.Service level management

D.Service request management

A.Understanding which service requests can be accomplished with limited approvals

B.Creating new workflows for every service request

C.Separating requests relating to service failures from the degradation of services

D.Eliminating service requests which have complex workflows

A.Design controls and metrics and add them individually until all are implemented

B.Only add controls and metrics when they are needed

C.Design controls and metrics first, then remove those not adding value

D.Only add controls and metrics that are required for compliance