A.Identifying activities that can be achieved in smaller iterations

B.Assessing services to identify parts that can be reused

C.Understanding what services help the service consumer

D.Reducing the number of steps in the customer experience

A.Management policy for business case creation

B.Risk analysis and management approach

C.Management information systems and tools

D.Corporate governance and policy

A.It needs a practical understanding of the business processes

B.It provides a link with stakeholders at strategic and tactical levels

C.It investigates the cause of incidents

D.It carries out change assessment and authorization

A.Problem identification, problem control, error control

B.Problem analysis, error identification, incident resolution

C.Problem logging, problem classification, problem resolution

D.Incident management, problem management, change control

A.The flow of the model helps organizations to link improvements to its goals

B.The model is applicable to only certain parts of the service value system

C.Organizations should work through the steps of the model in the sequence in which they are presented

D.Organizations should use an additional model or method to link improvements to customer value