Free Access ITIL.ITIL-4-Foundation.v2023-10-18.q236 Practice Test (Page 18)

Question 81

What is the purpose of problem management?

A.Reduces the likelihood and impact of incidents

B.Determines how the service provider is perceived

C.Ensures services are restored as soon as possible

D.Helps direct the incident to the correct support area

Question 82

Identify the missing words in the following sentence.
The purpose of the [?] is to ensure that the organization continually co-creates value with all stakeholders in line with the organization's objectives.

A.'service request management' practice

B.four dimensions of service management

C.service value system

D.'focus on value' guiding principle

Question 83

Which practice has a purpose that includes managing risks to confidentiality, integrity and availability?

A.Information security management

B.Service configuration management

C.Change enablement

D.Problem management

Question 84

Which practice involves the management of vulnerabilities that were not identified before the service went live?

A.Problem management

B.Service level management

C.Change control

D.Service request management

Question 85

In service relationships, what is a benefit of identifying consumer roles?

A.It removes constraints from the customer

B.It provides shared service expectations

C.It enables effective stakeholder management

D.It enables a common definition of value

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