Free Access ITIL.ITIL-4-Foundation.v2024-12-02.q195 Practice Test (Page 34)

Which practice is MOST LIKELY to make use of artificial intelligence, robotic process automation, and chatbots?

A.Continual improvement

B.Service desk

C.Incident management

D.Problem management

Which role approves the cost of services?

A.Change authority

B.Customer

C.User

D.Sponsor

Which practice has a purpose that includes the management of financially valuable components that can contribute to the delivery of an IT service?

A.IT asset management

B.Deployment management

C.Continual management

D.Monitoring and event management

What is defined as a cause, or potential cause, of one or more incidents?

A.Change

B.Problem

C.Event

D.Known error

What is used as a tool to help define and measure performance?

A.A service level agreement

B.A change schedule

C.An incident record

D.A continual improvement register

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