Free Access ITIL.ITIL-4-Foundation.v2024-12-02.q195 Practice Test (Page 36)

Question 171

Which statement about the 'continual improvement model' is CORRECT?

A.Organizations should work through the steps of the model in the sequence in which they are presented

B.The flow of the model helps organizations to link improvements to its goals

C.Organizations should use an additional model or method to link improvements to customer value

D.The model is applicable to only certain parts of the service value system

Question 172

Which practice is the responsibility of everyone in the organization?

A.Problem management

B.Continual improvement

C.Change control

D.Service level management

Question 173

How should the workflow for a new service request be designed?

A.Avoid workflows for simple service requests

B.Leverage existing workflows whenever possible

C.Use a single workflow for all types of service request

D.Use different workflows for each type of service request

Question 174

Which is a purpose of the 'service desk' practice?

A.To capture demand for incident resolution and service requests

B.To maximize the number of successful IT changes by ensuring risks are properly assessed

C.To set clear business-based targets for service performance

D.To reduce the likelihood and impact of incidents by identifying actual and potential causes of incidents

Question 175

Identify the missing word in the following sentence.
The purpose of the service configuration management practice is to ensure that accurate and reliable information about the [?], and the CIs that support them, is available when and where it is needed.

A.relationships with suppliers

B.configuration of services

C.skills of people

D.authorization of changes

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Question 171

Question 172

Question 173

Question 174

Question 175

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