A.The cost and urgency

B.The impact and complexity

C.The urgency and impact

D.The complexity and cost

A.Focus on value

B.Start where you are

C.Keep it simple and practical

D.Collaborate and promote visibility

A.Error control

B.Problem identification

C.Post-implementation review

D.Problem control

A.Service level management, service portfolio management, service asset and configuration management

B.Change management, capacity management, event management, service request management

C.Service asset and configuration management, release and deployment management, request fulfillment

D.Change management, service asset and configuration management, release and deployment management

A.Management, control and prediction of the performance, utilization and capacity of individual elements of IT technology

B.Review of all capacity supplier agreements and underpinning contracts with supplier management

C.Future business requirements for IT services are quantified, designed, planned and implemented in a timely fashion

D.Management, control and prediction of the end-to-end performance and capacity of the live, operational IT services