Free Access ITIL.ITIL-4-Foundation.v2025-04-29.q331 Practice Test (Page 10)

When should a change request be submitted to resolve a problem?

A.As soon as the analysis of cost, risks and benefits justifies the change

B.As soon as a solution for the problem has been identified

C.As soon as a workaround for the problem has been identified

D.As soon as the analysis of the frequency and impact of incidents justifies the change

Which statement about change management is CORRECT?

A.It ensures that service requests follow the normal change management process

B.It optimizes financial exposure

C.It optimizes overall business risk

D.It ensures that all changes are authorized by the change advisory board (CAB)

What is typically needed to assign complex incidents to support groups?

A.A change schedule

B.The incident category

C.A self-help tool

D.The incident priority

What should remain constant within an organization, even when the organization's objectives change?

A.Outputs

B.Guiding principles

C.Service offerings

D.Outcomes

Which practice guarantees that users nave a range of access channels to choose from to report problems?

A.Service desk

B.Service level management

C.Incident management

D.Change enablement

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