Free Access ITIL.ITIL-4-Foundation.v2025-04-29.q331 Practice Test (Page 35)

Which is described by the 'organizations and people' dimension of service management?

A.Workflows and controls

B.Communication and collaboration

C.Inputs and outputs

D.Contracts and agreements

What is a user?

A.The role that directs and controls an organization

B.The role that uses services

C.The role that authorizes budget for service consumption

D.The role that defines the requirements for a service

What actions does a service desk take for all issues, queries and requests that are reported to them?

A.Schedule, assess, authorize

B.Diagnose, investigate, resolve

C.Initiate, approve, fulfill

D.Acknowledge, classify, own

Which role approves the cost of services?

A.Customer

B.Sponsor

C.User

D.Change authority

Which should be handled by 'service request management'?

A.A request to implement a security patch

B.A request to provide a laptop

C.A request to resolve an error in a service

D.A request to change a target in a service level agreement

Other Version: 1610ITIL.ITIL-4-Foundation.v2024-12-02.q195; 5193ITIL.ITIL-4-Foundation.v2024-05-21.q161; 2626ITIL.ITIL-4-Foundation.v2024-02-09.q180; 6242ITIL.ITIL-4-Foundation.v2023-10-18.q236; 7366ITIL.ITIL-4-Foundation.v2023-03-27.q176; 5716ITIL.ITIL-4-Foundation.v2022-06-21.q145; 10958ITIL.ITIL-4-Foundation.v2022-05-03.q197; 53ITIL.Passtestking.ITIL-4-Foundation.v2021-09-17.by.quintina.112q.pdf

Latest Upload: 202PaloAltoNetworks.NGFW-Engineer.v2026-05-01.q43; 299Nokia.4A0-113.v2026-05-01.q69; 258EC-COUNCIL.312-49v11.v2026-04-30.q214; 228Microsoft.MB-820.v2026-04-30.q101; 211Salesforce.MC-202.v2026-04-30.q57; 206BICSI.INSTC_V8.v2026-04-29.q53; 335NMLS.MLO.v2026-04-28.q82; 243NCARB.Project-Management.v2026-04-28.q27; 465EMC.D-AV-DY-23.v2026-04-27.q184; 1120ServiceNow.CSA.v2026-04-27.q483

Download PDF File