Free Access ITIL.ITIL-4-Foundation.v2025-04-29.q331 Practice Test (Page 63)

Question 306

Which is included in the purpose of the 'deliver and support' value chain activity?

A.Understanding stakeholder needs

B.Meeting stakeholder expectations for time to market

C.Understanding the organization's service vision

D.Providing services to agreed specifications

Question 307

When considering the type of relationship required with other organizations involved in the design and delivery of services, which dimension of service management are you utilizing?

A.Organizations and people

B.Information and technology

C.Partners and suppliers

D.Value streams and processes

Question 308

What is the difference between the 'incident management' and 'service desk' practices?

A.Incident management restores service operation, service desk provides communication with users

B.incident management manages interruptions to service desk monitors achieved service quality

C.incident management resolves issues, service desk investigates the underlying causes of issues

D.incident management resolves complex issues, service desk resolve simpler issues.

Question 309

Which statement about outcome is CORRECT?

A.Outcomes rely on outputs to deliver results for a stakeholder

B.Outcomes use activities to produce tangible or intangible deliverables

C.Outcomes give service consumers assurance of products or services

D.Outcomes help a service consumer to assess the cost of a specific activity

Question 310

Which is a recommendation of the guiding principle 'think and work holistically'?

A.Review how an improvement initiative can be organized into smaller, manageable sections that can be completed in a timely manner

B.Conduct a review of existing service management practices and decide what to keep and what to discard

C.Review service management practices and remove any unnecessary complexity

D.Use the four dimensions of service management to ensure coordination of all aspects of an improvement initiative

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Question 306

Question 307

Question 308

Question 309

Question 310

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