Free Access ITIL.ITIL-4-Foundation.v2025-04-29.q331 Practice Test (Page 60)

Which is the purpose of the 'monitoring and event management' practice?

A.To systematically observe services and service components, and record and report selected changes of state

B.To minimize the negative impact of incidents by restoring normal service operation as quickly as possible

C.To ensure that accurate and reliable information about the configuration of services is available when and where it is needed

D.To protect the information needed by the organization to conduct its business

How should an organization include third-party suppliers in the continual improvement of services?

A.Require evidence that the supplier uses agile development methods

B.Ensure that all supplier problem management activities result in improvements

C.Require evidence that the supplier implements all improvements using project management practices

D.Ensure suppliers include details of their approach to service improvement in contracts

Which stage of the service lifecycle has the purpose of looking for ways to improve process efficiency and cost effectiveness?

A.Service transition

B.Service operation

C.Service strategy

D.Continual service improvement

Which practice nurtures links with stakeholders at strategic and tactical levels'?

A.Supplier management

B.Relationship management

C.Service level management

D.Continual improvement

Which is included in the purpose of the 'improve' value chain activity?

A.Ensuring the continual improvement of practices across all value chain activities

B.Ensuring that services continually meet expectations for quality, costs, and lime to market

C.Ensuring a shared understanding of the improvement direction for services across the organization

D.Ensuring continual engagement and good relationships with all stakeholders

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