Free Access ITIL.ITIL-4-Foundation.v2025-04-29.q331 Practice Test (Page 58)

Which practice has a purpose that includes observing a service to report selected changes of state identified as events?

A.Change control

B.Information security management

C.Incident management

D.Monitoring and event management

Which dimension includes the knowledge needed for the management of services?

A.Partners and suppliers

B.Information and technology

C.Organizations and people

D.Value streams and processes

What MAIN factors are considered to assess the priority of an incident?

A.The impact and complexity

B.The urgency and impact

C.The complexity and cost

D.The cost and urgency

Which Practice includes management of workarounds and known errors?

A.Monitoring and event management

B.Service configuration management

C.Problem management

D.Incident management

Which statement about the input and output of the value chain activities is CORRECT?

A.Each value chain activity receives inputs and provides outputs

B.The organization's governance will determine the inputs and outputs of each value chain activity

C.Some value chain activities only have input, whereas others only have outputs

D.Input and output are fixed for each value chain activity

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