AFishbone Diagramidentifiesroot causesof problems by categorising factors (e.g., people, process, materials, environment).
Short cited term: "used to identify root causes of problems." (L5M7 Study Guide, p. 126) Reference:CIPS L5M7 Study Guide, p. 126.

According toPorter's Five Forces, new automated competitors represent athreat of new entrants, introducing innovation and market pressure.
Short cited extract: "New entrants increase competition and threaten existing players." (L5M7 Study Guide, p.
56)
Reference:CIPS L5M7 Study Guide, p.56.

BPRexamines and redesignsworkflows and processesto remove waste and maximise efficiency and customer value.
Short cited extract: "BPR - radical review of workflows to achieve major efficiency improvements." (L5M7 Study Guide, p. 111) Reference:CIPS L5M7 Study Guide, p. 111.

Thefive Golden Metricsof supply chain performance are:safety,quality,delivery performance,total cost, and total cycle time. They represent universally accepted indicators of operational excellence.
Short cited extract: "Golden Metrics - safety, quality, delivery, total cost, total cycle time." (L5M7 Study Guide, p.123) Reference:CIPS L5M7 Study Guide, p.123.

Multi-sourcingmaintainscompetitionand reduces dependency, promoting better pricing and performance from suppliers.
Short cited extract: "Multi-sourcing maintains competitive tension between suppliers." (L5M7 Study Guide, p. 70) Reference:CIPS L5M7 Study Guide, p. 70.