Free Access CIPS.L5M7.v2026-04-13.q31 Practice Test (Page 7)

Question 26

Electro Bob is a wholesaler of electrical equipment. One of its customers, RoostyFace, spends very little and is unlikely ever to increase its spend. Whattype of customeris RoostyFace to Electro Bob (Supplier Preferencing Model)?

A.Core

B.Annoying

C.Exploitative

D.Nuisance

Question 27

Which of the following is an example of aclosed-loopsupply chain?

A.A farm supplying milk to a dairy manufacturer

B.The extraction of diamonds from a mine sold to a jewellery manufacturer

C.The sale of second-hand cars at a retail outlet

D.A retailer which accepts old phones to be given back to the manufacturer

Question 28

Which of the following is an example ofexceedingcustomers' expectations? Select TWO.

A.Providing the item desired in a different colour

B.A customer orders an item online and it is delivered on the expected day

C.The price is lower than the customer expected to pay

D.Providing a free gift when a purchase is made

Question 29

Kerry is a new department manager at XYZ Ltd. The company has several manufacturing divisions that serve different market segments. She is considering introducingTotal Quality Management (TQM)only in her division. Is this a good idea?

A.Yes - TQM will ensure her division outperforms the other divisions

B.Yes - staff will respond positively to the change

C.No - TQM is a holistic approach and should be implemented company-wide

D.No - TQM is not suitable in a manufacturing company

Question 30

Total Quality Management (TQM)is a long-term strategy. Is this TRUE?

A.Yes - effort is required in the short and medium term; results may not be immediate

B.Yes - TQM requires at least one year to implement

C.No - TQM is a short-term efficiency strategy

D.No - TQM makes a firm more Lean short-term

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Question 26

Question 27

Question 28

Question 29

Question 30

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