Question 36

You need to create and start a new customer journey to send "Welcome" emails to new customers.
Which three actions should you perform in sequence before you publish the journey? To answer, move the three appropriate actions from the list of actions to the answer are a. Arrange the three actions in the correct order.

Question 37

Your organization introduced a new loyalty solution that exposes the loyalty profile and related point transactions in an Azure SQL Database.
You need to ensure the new loyalty data is imported from the Azure SQL Database into Dynamics 365 Customer Insights - Data and refreshed incrementally.
Which five actions should you perform in sequence within Customer Insights - Data before selecting Save to complete the creation? To answer, move the five appropriate actions from the list of actions to the answer are a. Arrange the five actions in the correct order.

Question 38

You are working in a manufacturing company that is struggling to get their sales department to input all relevant information into Dynamics 365 for Sales.
You need to deploy the Dynamics 365 App for Outlook for all eligible users as efficiently as possible.
What should you do?
  • Question 39

    You are working in Dynamics 365 Sales. You turn on the visibility of the Dynamics 365 Sales records in the channel.
    A user working with leads is unable to pin the view into Microsoft Teams.
    You need to identify the issue.
    What should you do?
  • Question 40

    You manage a Dynamics 365 Sales environment where users can only view and edit their own records.
    User2 is assisting with User1's opportunities while User1 is on vacation. User1 remains the owner of User1's opportunities.
    User2 has reported that they CANNOT update User1's opportunities.
    You need to diagnose the issue.
    What should you do?