Which of the following conflict resolution techniques relies on establishing areas of agreement rather than disagreement?

During the initiation phase, a project manager has asked for a document containing the high-level objectives and goals for a project.
Which of the following documents would contain these items?

A customer has requested additional features for an active project.
Which of the following steps should take place NEXT?

Which of the following documents should be used to provide high-level reporting to key stakeholders?

Which of the following is an attribute of a potential project?