The customer and the business analyst are collaborating in the development of a solution scope. It is important for the customer to:

Which of the following is a method for requirements change control?

A company has launched a new online sales application and engaged a focus group to test how quickly the customer could place an order. The focus group also provided feedback on their satisfaction.
Which metrics tool should the business analyst use to record the results?

A business analysl is working on a project to implement a new call management system for a help desk. They expected the average time interval to answer a call to decrease over time, but the interval has increased instead.
Which technique should the business analyst use to investigate the problem?

When a business analyst uses subject matter experts to define roles and identify influencers. which project artifact is created or updated?