Question 66

In which strategy would the change control process be recorded?
  • Question 67

    HOTSPOT
    Product Summary
    A list of customers will be collated. This will use existing information from the Accounts department about current customers, and existing information from the Marketing department about prospective customers.
    Using the tariff of mailing costs available from the Post Office, a production cost forecast will be produced to allow the CEO and the Marketing Director to decide whether to continue with the project. If they decide to continue, they will give the approval to launch the internal label design competition. Competition rules will be required to communicate details of the competition to the staff. The chosen label design will then be selected from the competition entries.
    The photos for the calendar must be based on existing photo design ideas available from the Marketing department. The selected photos will be chosen from these. Monthly calendar displays will be created to show the required layout of each page.
    Product Breakdown Structure (contains errors)

    Extract from Stage Plan for stage 3.
    (All entries are true statements but may not be shown under the correct heading or in the correct document).

    Using the Product Summary and Product Breakdown Structure provided as additional Information for this question In the Scenario Booklet, answer the following question.
    Column 1 is a list of some of the entries in the product breakdown structure. Determine whether each entry in Column 1 has been correctly shown in the product breakdown structure. Select from Column 2 the appropriate statement that correctly describes that entry. Each selection from Column 2 can be used once, more than once or not at all.

    Question 68

    The development of the 'e-learning course' will be outsourced to an external supplier and their key members
    will join the project management team. The supplier wants to keep their work processes confidential and not
    share these with ABC Company. ABC Company has agreed.
    Who should approve the external supplier's team plan?
  • Question 69

    The government agency held a seminar for training organizations to discuss the approach to accreditation for new health and safety courses. The project manager attended on behalf of ABC Company. Other training organizations described delays that had occurred when accrediting course material in the past. As a result, the project manager has produced a report recommending ways to improve the 'classroom-based training materials' to avoid such delays.
    Is this an appropriate application of the principle 'learn from experience', and why?
  • Question 70

    Scenario
    A central government department, the Ministry of Food Hygiene (MFH), faces increasing pressure to cut costs, better manage suppliers' performance and reduce the confusion caused by inadequate internal controls, outdated standards and outdated technology. External consultants were employed to conduct a feasibility study to identify options to address the problems, and the likely costs and benefits. The following options were considered:
    ● Do nothing.
    ● Re-engineer selected business functions.
    ● Outsource selected business functions.
    The feasibility study concluded that there was a case for outsourcing the MFH Information Technology Division and the Facilities Division (maintenance of buildings and grounds). The recommendations were:
    ● One service provider should be contracted to provide the services currently provided by the Information Technology Division and the Facilities Division.
    ● A 10-year service contract should be agreed with the selected service provider.
    The feasibility study developed high-level designs of the current organization, processes, systems and operating models, plus an outline Business Case for the required project. The external consultants also made the following recommendations for the management of the project:
    ● Use PRINCE2.
    ● Set up the project with 4 management stages:
    Stage 1. Standard PRINCE2 initiation activities.
    Stage 2. Create detailed designs (future organization, processes, systems and operating models) and the service level agreement between MFH and the future service provider.
    Stage 3. Request and evaluate proposals, select service provider and agree contract.
    Stage 4. Transfer equipment and staff, transfer responsibility for service provision and run trial period.
    Initial estimates indicated that the project would cost £2.5m and take two years to complete.
    MFH senior management agreed that there was a case for outsourcing, and accepted the recommendations as a basis for the project. There is an expected saving of £20m over 10 years.
    The Outsourcing project has completed the Starting up a Project process and is now in the initiation stage.
    Because of the strategic importance of the project, the MFH Chief Executive Officer has taken the role of Executive. A PRINCE2-experienced Project Manager has been appointed from within MFH. Staff within the business functions being outsourced will work with the external consultants who conducted the feasibility study to define the detailed designs.
    Which 2 statements should be recorded under the Expected dis-benefits heading?