Free Access HDI.QQ0-301.v2022-12-24.q71 Practice Test (Page 4)

Question 11

What is the best reason for using instant messaging in a support environment?
(Choose 1)

A.Use instant messaging when the phone lines are all busy.

B.Use instant messaging if the analyst has poor phone skills.

C.Use instant messaging to provide fast and easy access to internal experts.

D.Use instant messaging if the SLA prohibits deskside support.

Question 12

What are two key operational metrics for release management activities?
(Choose 2)

A.The number of problems recorded in the problem management database that are attributable to releases over a period of time.

B.The number of new hardware releases requested by customers over a period of time.

C.The number of CIs added to the CMDB (Configuration Management Database) over a period of time.

D.The number of incremental software releases over a period of time.

Question 13

You have been asked to market the Service Desk by producing a newsletter. What information in the newsletter is most likely to improve the Service Desks reputation and visibility?
(Choose 1)

A.Staff biography.

B.A company events calendar.

C.Customer of the month.

D.Performance measurements.

Question 14

Following a team discussion about customer satisfaction levels, a team member approaches you with several ideas on how to better understand customer needs and expectations. You ask them to produce a presentation for the next team meeting. What three leadership characteristics did you use?
(Choose 3)

A.Effective delegation.

B.Execution of plans.

C.Encouraging creativity.

D.Encouraging participation.

E.Encouraging team building.

Question 15

Which two of these statements best match your understanding of stress?
(Choose 2)

A.Stress is a reaction to a change.

B.Stress is a negative drag on enthusiasm levels in a team.

C.Stress is heightened personal awareness of a threat.

D.Stress is natural and it can have positive or negative impacts.

E.Stress is a crucial motivational force.

Other Version: 2136HDI.QQ0-301.v2022-06-06.q68; 1788HDI.QQ0-301.v2022-04-26.q65

Latest Upload: 107Oracle.1Z0-1057-23.v2025-09-10.q47; 150Google.Professional-Cloud-Network-Engineer.v2025-09-09.q179; 131SAP.C-S4EWM-2023.v2025-09-08.q83; 155TheSecOpsGroup.CNSP.v2025-09-08.q20; 204CFAInstitute.ESG-Investing.v2025-09-08.q173; 152PECB.ISO-IEC-27001-Lead-Implementer.v2025-09-06.q132; 140Salesforce.Data-Architect.v2025-09-05.q216; 136Adobe.AD0-E605.v2025-09-05.q50; 176Nutanix.NCP-MCI-6.10.v2025-09-05.q55; 114Oracle.1z0-591.v2025-09-05.q104

Question 11

Question 12

Question 13

Question 14

Question 15

Download PDF File