Free Access HDI.QQ0-301.v2022-12-24.q71 Practice Test (Page 5)

Question 16

What is a key benefit of self-healing tools?
(Choose 1)

A.They facilitate reduction in the cost of technology.

B.They support a greater number of staff at first level.

C.They allow for better use of IT personnel.

D.They provide the basis for self-service requirements.

Question 17

What is the greatest benefit of implementing an IT change management process?
(Choose 1)

A.The change management process ensures that all changes will be successful.

B.The change management process prevents unauthorised changes from being made.

C.The change management process improves the productivity of customers.

D.The change management process eliminates the damage created by unnecessary changes.

Question 18

You are meeting with your team to discuss staffing hours. Your team suggests that flexible working hours would better match staffing with workload and that it would also better help staff meet their personal needs. As the manager, what should you do?
(Choose 1)

A.Inform your team that the suggestion will be considered during the annual planning process.

B.Discuss further with the team, provide feedback and seek consensus before taking further action.

C.Assign the idea to a corporate consultant for consideration.

D.Execute the suggestion.

Question 19

What is the primary objective of workforce management?
(Choose 1)

A.To undertake comprehensive research into the workforce management practices of top service organisations.

B.To identify the resourcing requirements needed to meet demand and achieve goals.

C.To reduce headcount.

D.To undertake and structure organisational change.

Question 20

What is the primary goal of problem management?
(Choose 1)

A.The primary goal of problem management is to restore normal service.

B.The primary goal of problem management is to reduce the number of incidents.

C.The primary goal of problem management is to eliminate the cause of incidents.

D.The primary goal of problem management is to resolve incidents quickly.

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Question 16

Question 17

Question 18

Question 19

Question 20

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