Free Access HDI.QQ0-301.v2022-12-24.q71 Practice Test (Page 6)

Question 21

Where would you be most likely to find a values statement?
(Choose 1)

A.Vision statement.

B.Marketing pamphlets.

C.Mission statement.

D.ROI description.

Question 22

You really want to encourage good teamwork in your Service Desk. Which of these activities is the best one to undertake to help you to achieve your objective?
(Choose 1)

A.Organise regular team social events.

B.Work together to accomplish common goals.

C.Encourage the personalisation of workstations.

D.Ensure a secure working environment.

Question 23

You are asked by your IT Director to write a report for the Board on the manner in which the Service Desk is supporting the strategic plans of the organisation. What key point does this request demonstrate?
(Choose 1)

A.That your offering to work over the holiday period has been appreciated and this is a way to get you noticed.

B.That your understanding of the expected and desired role of the Service Desk is recognized.

C.That your request for additional service desk staff will be agreed to.

D.That your marketing strategy is succeeding.

Question 24

Real-time, virtual and decentralised are all examples of what aspect of support?
(Choose 1)

A.Service Desks.

B.Distribution centres.

C.Warehouse management systems.

D.Change management.

E.Release management.

Question 25

What is a key element of the coaching process?
(Choose 1)

A.Encouraging participation by using open questions.

B.Pushing the individual to admit weak areas.

C.Encouraging a team ethos in the individual.

D.Schedule a follow-up meeting for a years time.

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Question 21

Question 22

Question 23

Question 24

Question 25

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