Explanation: Creating retention plans is a strategic function of the human resources department. This activity is considered strategic because it is concerned with maintaining an optimal workforce over the long term. Recruiting new employees is more of an operational function, in that it is a practical application of the organization's strategic planning. Insuring compliance with federal regulations and maintaining the confidentiality of employee data are considered administrative functions, because they are part of the normal course of business for a human resources department.

Explanation: The instructional design acronym known as the ADDIE model begins not with Administration but with Analysis. The other options - Design, Development, Implementation, and Evaluation - are all accurate elements of the ADDIE acronym.

Explanation: Philip B.
Crosby is responsible for the term zero defects, as it relates to an ideal performance standard for businesses.
W.Edwards Deming began the quality movement (of the 1940s) by focusing on the consumer for improving business standards. Joseph M.
Juran followed Deming with a similar focus on quality. Dr. Kaoru Ishikawa is credited with applying data analysis tools to company activities with the goal of quality improvement.

Explanation: Immigrant visas are allocated by the federal government on a first come, first served basis. This principle was established by the 1965 amendments to the Immigration and Nationality Act of 1952. There is some preferential treatment for immigrants with special skills. However, work experience is not a factor in visa decisions.

Explanation: In the SMART model, the letter "R" stands for Realistic. The other options (Reasonable, Reversible, and Representative) do not fit into the SMART model, which is designed to assist a company in defining its longterm goals for development.