Explanation: The steps in the mediation process include the following: Structure, Introductions, Factfinding, Options, and Negotiating. "Opinions" is not one of these steps. (In fact, it is likely due to opinions that the mediation was necessary in the first place.)

Explanation: A brownbag lunch is an example of bottomup communication. Bottomup communication is directed from employees to managers. It is important for employees to have a chance to share their ideas and problems with more senior officials. A brownbag lunch is an informal mealtime gathering of executives and lowerlevel employees. The other answer choices are forms of topdown communication, or communication directed from managers to lowerlevel employees.

Explanation: FMLA rules allow an employee to take off time to care for a family member within one of the following categories: spouse, child, or parent. In some cases, an extended family member may apply, if the individual can prove a close relationship with that family member. ("Distant uncle rarely seen" does not apply.) Additionally, a romantic partner does not apply; FMLA rules make it clear that the person must be recognized as a spouse within his or her state. FMLA rules do apply, however, to an individual who needs to rest during a difficult pregnancy, care for a newborn infant, or adopt or foster a child.

Explanation: In binding arbitration, both parties agree to accept whatever decision is reached by the third party judge. Compulsory arbitration, meanwhile, exists when the terms of a contract dictate that any future disputes will be settled through arbitration. Constructive confrontation is a system for handling disputes within an organization, usually by dividing them into their central and peripheral elements. Ad hoc arbitration is a onetime dispute resolution aimed at handling one particular problem.

Explanation: The national lost work day index (LWDI) average for privatesector organizations is approximately 2.5. This means that there are about 2.5 lost work days per day for every hundred employees. This figure is calculated by the Occupational Health and Safety Administration. LWDI is calculated by dividing the number of workdays missed because of personal injury for each hundred employees, dividing by the total number of employees, and then multiplying by a hundred.