Universal Containers has three sales divisions: hardware, software and consulting. Hardware and software
division follow ten steps sales process. The consulting division follow eight step division processes and does
not use the prospecting or perception analysis stage during the sales cycle. Which solution should a consultant
recommend to meet this requirement? Choose 3 Answers

Sales reps shouldn't be able to edit certain opportunity fields after closed/won stage (fields reserved for sales ops).

Cloud Kicks requires sales associates to record all activities within Salesforce. Which sales metric can be derived from these activities?

What are key ways to increase user productivity?

Business users have requested that the Salesforce Administrator allow agents to view a list of cases in the console while agents work through their cases. This will allow agents to identify urgent cases that need to be worked on. How should this be accomplished?